The programs contained in this site are organised by Douro Acima - Transportes, Turismo e Restauração, Lda., in relation to tourist circuits and cruises with tourist entertainment; and by Issimo- Sociedade Comercial e Hoteleira, Lda., in relation to catering and events. Both companies have registered office at Rua dos Canastreiros, 40/42; 4050 – 149 Porto.
Onshore meals, local guides, providers of transport services (e.g. buses, trains, etc.), transfers of any type and other necessary services are contracted from third parties. Thus, in providing these services, Douro Acima, Lda. solely acts as a sales agent and is not responsible for any claims against these entities that result from lawsuits.
The prices on this website are correct at the time of its update. However, they may be subject to alteration if substantial variations occur in the external costs components unconnected to Douro Acima, Lda. For the long cruises (Douro Cruises), children aged 4-12 years have a 50% reduction. Prices include VAT (at the statutory rate in force).
Bookings are deemed to be those formalised in writing and confirmed in writing by Douro Acima, Lda. Bookings will only be considered effective after payment of 50% of the total agreed amount and receipt of proof of payment. 30% must be paid 30 days before the cruise and the other 20% paid within 5 business days prior to the service. Douro Acima, Lda. reserves the right to cancel any booking that infringes the terms described above, without necessarily having to warn those that made the booking. Once the booking is made, cancellation costs will apply in the total amount equal to that already paid to Douro Acima, Lda. before cancellation notification is received by Douro Acima, Lda. Non-appearance on the day of departure entails the loss of the total booking amount.
Cancellation, delay or alteration to cruise routes
Douro Acima, Lda. reserves the right to cancel, postpone or change the route of any trip for any reason, including, but not limited to: Climatic conditions; earthquakes; bad weather; floods; medical emergency; mechanical problems; strike or work stoppage at the site; local holidays; chartering of the vessel; insufficient bookings; factors that restrict or prevent river navigation; and other reasons, without penalty to Douro Acima, Lda.
Complaints or reimbursements
Complaints and refunds will only be considered when submitted in writing by the complainant to Douro Acima, Lda., and received within 6 days of the service having ended. It is hereby defined and agreed that any dispute will be settled in the District Court of Porto, with express waiver of any other.